FAQ'S
WHAT IS YOUR SERVICE AREA?
We serve a 12 mile radius from Roseville, MN.
A $1.00 per mile travel fee (each way) will apply to jobs outside this radius, calculated using Google Maps.
DO YOU HAVE A MINIMUM REQUIREMENT?
1.5 man hours is our minimum cleaning time.
WHO WILL BE CLEANING IN MY HOME?
Our team of gals are all referral-based. Click here to meet our team. Typically one or two teammates will be working in your space on cleaning day.
HOW DO I PAY?
Invoices are emailed out at the end of each month. We accept check, Venmo, Zelle, CC and ACH. Please do not leave payment out on cleaning day unless arranged ahead of time with Molly.
Yes we do! We'll bring a bin of cleaning supplies and a Shark Navigator vacuum. Click here to learn more about the products we use.
WHAT IS YOUR SERVICE AREA?
We serve a 12 mile radius from Roseville, MN.
A $1.00 per mile travel fee (each way) will apply to jobs outside this radius, calculated using Google Maps.
DO YOU HAVE A MINIMUM REQUIREMENT?
1.5 man hours is our minimum cleaning time per cleaning appointment.
WHO WILL BE CLEANING IN MY HOME?
HOW DO I PAY?
Our team of gals are all referral-based and background-checked. Click here to meet our team. Typically one or two teammates will be working in your space on cleaning day.
DO YOU BRING THE SUPPLIES?
Invoices are emailed out at the end of each month. We accept checks mailed, Venmo, Zelle, and CC through the link on invoice. Please do not leave payment out on cleaning day unless arranged ahead of time with Molly. By logging into "Client Hub" you can access past and current invoices/payments.
DOES A FIRST CLEAN TAKE LONGER?
ARE YOU INSURED?
ARE YOU INSURED?
Typically, a first clean can take 30-90 minutes longer than a regular cleaning (on a weekly or biweekly basis). This all depends on how long it has been since certain areas and items in your space have been thoroughly cleaned. It is also beneficial to have areas tidied as much as possible on cleaning day so we can move efficiently through your space, thank you!
ARE YOU INSURED?
ARE YOU INSURED?
WHAT IS YOUR SERVICE AREA?
We serve a 12 mile radius from Roseville, MN.
A $1.00 per mile travel fee (each way) will apply to jobs outside this radius, calculated using Google Maps.
DO YOU HAVE A MINIMUM REQUIREMENT?
1.5 man hours is our minimum cleaning time per cleaning appointment.
WHO WILL BE CLEANING IN MY HOME?
HOW DO I PAY?
Our team of gals are all referral-based and background-checked. Click here to meet our team. Typically one or two teammates will be working in your space on cleaning day.
Invoices are emailed out at the end of each month. We accept checks mailed, Venmo, Zelle, and CC through the link on invoice. Please do not leave payment out on cleaning day unless arranged ahead of time with Molly. By logging into "Client Hub" you can access past and current invoices/payments.
DO YOU BRING THE SUPPLIES?
Yes we do! We'll bring a bin of cleaning supplies and a Shark Navigator vacuum. Click here to learn more about the products we use. If you prefer we utilize your vac just let us know and it can be noted.
DOES A FIRST CLEAN TAKE LONGER?
Typically, a first clean can take 30-90 minutes longer than a regular cleaning (on a weekly or biweekly basis). This all depends on how long it has been since certain areas and items in your space have been thoroughly cleaned. It is also beneficial to have areas tidied as much as possible on cleaning day so we can move efficiently through your space, thank you!
ARE YOU INSURED?
ARE YOU INSURED?
ARE YOU INSURED?
CANCELLATION POLICY
Yes, we are!
WHAT IS YOUR SERVICE AREA?
We serve a 12 mile radius from Roseville, MN.
A $1.00 per mile travel fee (each way) will apply to jobs outside this radius, calculated using Google Maps.
DO YOU HAVE A MINIMUM REQUIREMENT?
1.5 man hours is our minimum cleaning time per cleaning appointment.
WHO WILL BE CLEANING IN MY HOME?
HOW DO I PAY?
Our team of gals are all referral-based and background-checked. Click here to meet our team. Typically one or two teammates will be working in your space on cleaning day.
DO YOU BRING THE SUPPLIES?
Invoices are emailed out at the end of each month. We accept checks mailed, Venmo, Zelle, and CC through the link on invoice. Please do not leave payment out on cleaning day unless arranged ahead of time with Molly. By logging into "Client Hub" you can access past and current invoices/payments.
Yes we do! We'll bring a bin of cleaning supplies and a Shark Navigator vacuum. Click here to learn more about the products we use. If you prefer we utilize your vac just let us know and it can be noted.
ARE YOU INSURED?
ARE YOU INSURED?
DOES A FIRST CLEAN TAKE LONGER?
Typically, a first clean can take 30-90 minutes longer than a regular cleaning (on a weekly or biweekly basis). This all depends on how long it has been since certain areas and items in your space have been thoroughly cleaned. It is also beneficial to have areas tidied as much as possible on cleaning day so we can move efficiently through your space, thank you!
CANCELLATION POLICY
ARE YOU INSURED?
WHAT IS YOUR SERVICE AREA?
We serve a 12 mile radius from Roseville, MN.
A $1.00 per mile travel fee (each way) will apply to jobs outside this radius, calculated using Google Maps.
DO YOU HAVE A MINIMUM REQUIREMENT?
1.5 man hours is our minimum cleaning time per cleaning appointment.
WHO WILL BE CLEANING IN MY HOME?
HOW DO I PAY?
Our team of gals are all referral-based and background-checked. Click here to meet our team. Typically one or two teammates will be working in your space on cleaning day.
DO YOU BRING THE SUPPLIES?
Invoices are emailed out at the end of each month. We accept checks mailed, Venmo, Zelle, and CC through the link on invoice. Please do not leave payment out on cleaning day unless arranged ahead of time with Molly. By logging into "Client Hub" you can access past and current invoices/payments.
Yes we do! We'll bring a bin of cleaning supplies and a Shark Navigator vacuum. Click here to learn more about the products we use. If you prefer we utilize your vac just let us know and it can be noted.
ARE YOU INSURED?
ARE YOU INSURED?
Yes, we are!
DOES A FIRST CLEAN TAKE LONGER?
Typically, a first clean can take 30-90 minutes longer than a regular cleaning (on a weekly or biweekly basis). This all depends on how long it has been since certain areas and items in your space have been thoroughly cleaned. It is also beneficial to have areas tidied as much as possible on cleaning day so we can move efficiently through your space, thank you!
CANCELLATION POLICY
DO YOU HAVE A SERVICE AGREEMENT?
Life is variable, we get that! A lot of time is put into getting the schedule put together though, so we'd ask that you give us 24 hours notice if you need to reschedule. A $35 fee will be assessed if late-cancels become a common occurrence.
WHAT IS YOUR SERVICE AREA?
We serve in zip codes: 55112, 55113, 55126 and 55127.
IS THERE A MINIMUM REQUIREMENT?
2 man hours is our minimum cleaning time per cleaning appointment.
HOW DO I PAY?
WHO WILL BE CLEANING IN MY HOME?
Our team is referral-based and background-checked. Click here to meet our team. Typically two teammates will be working in your space on cleaning day.
DO YOU BRING THE SUPPLIES?
Yes, we do! We'll bring a bin of cleaning supplies and a Shark Navigator vacuum. Click here to learn more about the products we use. If you prefer we utilize your vac just let us know and it can be noted to do so.
Invoices are emailed out on the 1st of the month (for the previous month). We accept checks mailed, Venmo, Zelle, and CC through the link on invoice. Please do not leave payment out on cleaning day unless arranged ahead of time with Molly. By logging into Client Hub you can access past and current invoices/payments.
DOES A FIRST CLEAN TAKE LONGER?
ARE YOU INSURED AND BONDED?
Yes, we are!
Yes, typically a first clean takes longer than a regular cleaning (on a weekly or biweekly basis) as we're getting to areas that may not have been scrubbed thoroughly for a while. Once the first clean, even a second clean is completed the regular cleans are more upkeep-oriented and we aim to complete the cleans within a set time.
IS THERE A CANCELLATION POLICY?
Life is variable, we get that! A lot of time is put into getting the schedule put together though, so we'd ask that you give us 24 hours notice if you need to reschedule. A $42 fee will be assessed after a 2nd late cancel.
CAN YOU SEND APPT. REMINDERS?
Jobber, our scheduling software, auto-sends appointment reminders 3 days before the cleaning via email and text. You may also visit the Client Hub to view all upcoming appointments, past/current invoices and payments.
DO YOU HAVE A SERVICE AGREEMENT?
We do! Molly will bring a copy of this to the consultation and if you wish to schedule with us we ask that you email or text a copy of the completed front/back to us before the first clean. Thanks!
HOW DO I GIVE FEEDBACK?
Whether it's praise or constructive feedback we want to hear from our clients! We strive for thoroughness in our cleaning, but since every space is unique we'd appreciate knowing any ways we can serve you better! Please reach out via email or phone so we can do our best to exceed your expectations!
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If something is missed please let us know as soon as you can (within 48 hours) so we can arrange someone to stop in and complete the job.