WHAT IS YOUR SERVICE AREA?

​

We are currently accepting new clients in the following zip codes: 55112, 55113, 55126, 55127.

​

​

​

WHAT FREQUENCIES DO YOU OFFER?

​

We can provide cleaning help once a week, every other week, or every four weeks. We understand that cleaning needs fluctuate, so you're welcome to adjust your frequency as needed. We also provide move-out and move-in cleaning assistance for current clients and referrals.

​

​

​

WHO WILL BE CLEANING IN MY HOME?

​

Each team member has been come highly recommended, passed a background check and is committed to hard work, integrity and confidentiality! Click here to meet our current team! We typically work in pairs on cleaning day. Everyone on our team is paid a liveable wage, reimbursed for mileage, and provided with supplies.

​

​

​

HOW CAN I PREPARE FOR CLEANING DAY?

​

The more you're able to tidy and put away items, the more time we will have to clean. If you'd like to request add-on's to your next visit, please contact us in advance. Giving a heads up helps us plan ahead and give you an accurate cost estimate.

​

​

​

WHAT IF SOMETHING IS DAMAGED?

​

We do our very best to take care of your home, but accidents can happen. Our cleaners will contact Molly immediately with a photo and description of what happened, then Molly will reach out directly to discuss how we can make it right. We are insured and bonded.

​

​

​

IS THERE A CANCELLATION POLICY?

​

Life is variable, we get that! When able, please give us 24 hours notice if you need to cancel or reschedule. You will not be charged a cancellation fee for the 1st and 2nd late-cancels. However, on a 3rd and consequent late-cancels a $42 fee will be assessed.

​

​

​

CAN MY PET BE HOME ON CLEANING DAY?

​

Our team is comfortable working in homes with pets. However, if your pet is aggressive in any way, we recommend that you have them kenneled or at day-care, etc. to ensure the safety of our team. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

​

​

​

HOW SHOULD I GIVE FEEDBACK?

​

Whether it's praise or constructive, we want to hear from our clients! We'd appreciate knowing of any ways we can serve you better. If something was missed on a given visit, please let us know within 48 hours so we can arrange a time to stop back and ensure a job well done!


 

DO YOU HAVE WINTER WEATHER PROTOCOLS?

​

For the safety of our team, we ask that clients keep the access pathway to their home free of snow and ice. In the case of inclement weather, we will be in touch to either delay your cleaning time, cancel, or reschedule.

​

​

​

WHAT ARE YOUR COVID PROTOCOLS?

​

Our team will be wearing masks while working in your home, unless you've specified that your household is vaccinated and you're comfortable with vaccinated cleaners not masking. 

If you're able to be out of the house on cleaning day that is ideal in this season. However, if that's not possible we ask that you create distance during the cleaning. This could look like staying in a room that won't be cleaned that day or switching levels with the cleaners as they're working. And of course, if you or anyone in your household is under the weather please reach out to reschedule.

​

​

​

IS THERE A MINIMUM REQUIREMENT?

​

Two man hours is our minimum cleaning time per visit.

​

​

​

HOW DO I PAY?

​

Invoices are emailed out on the 1st of each month (for services completed in the previous month). There is a direct link in the email to pay via credit card, but our preferred methods of payment are Venmo, Zelle or check - we like these options because they are free of processing fee's :) At any time you may log into Client Hub to access your invoice history.

​

​

​

WHAT IF I NEED TO ADJUST AN APPOINTMENT?

​

Please call or email with your request and we'll do our best to accommodate!

​

​

​

WHAT IF MY SCHEDULED CLEAN FALLS ON A HOLIDAY?

​

We will reach out to check if you'd like to cancel or reschedule to a day before/after the holiday.

​

​

​

DOES A FIRST CLEAN TAKE LONGER?

​

Yes, typically a first cleaning takes a bit longer than a visit on a biweekly or weekly basis, as we're getting to areas that may need a good, thorough scrub! Once the first, and even the second cleanings are completed, the regular cleans are more upkeep-oriented.

​

​

​

DO YOU SEND APPOINTMENT REMINDERS?

​

Our scheduling software, Jobber, sends appointment reminders 3 days in advance via email and text. You may also visit the Client Hub at any time to view the upcoming schedule. You can expect the team to arrive within a 30-minute window of the scheduled time. If we are running early/late, Molly will send a text to let you know.

​

​

​

CAN I LEAVE A TIP FOR MY CLEANERS?

​

A gratuity for every visit isn't expected. However, if you wish to leave a tip after an exceptional clean or around the holidays, you may leave cash out with a note on cleaning day or send via Venmo to @zgreencleaning with a note describing who it is for and I (Molly) will pass it along!

ARE THERE THINGS YOU DON'T CLEAN?

​

Yes, a few. Items that we don't clean include: diaper pails, metal blinds, litter boxes, animal waste. We also aren't equipped for carpet cleaning and we don't move heavy furniture.