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  • Supplies
    We bring our own supplies to the job. Our team is trained to use a set list of products and tools, and we have curated our list to be environmentally friendly and effective. You can see the list here.
  • Payment
    Invoices are sent via email on the 1st of each month for services completed the previous month. You may pay via credit card, Venmo, Zelle, or by mailing a check. At any time you may log into the Jobber Client Hub to access your invoice history.
  • Man-Hours
    We bill by man-hour. If two teammates are in your home for 3 hours, you will be billed for 6 man-hours. Rates are charged from when the cleaners enter the house until they exit. We have a 3 man-hour minimum per visit.
  • Cancellation Policy
    We require 24-hour notice if you need to cancel or reschedule. A 1 man-hour fee will be charged for cancellations that occur less than 24 hours before your scheduled clean.​ If we arrive to your home and are unable to enter or you cancel upon our arrival, you will be billed for the full cleaning.
  • Entry
    We can use garage key pads, door codes or lock boxes for entry if you are not home on cleaning day. At this time we are not accepting keys for entry.
  • Reminders
    You will receive an appointment reminder 3 days in advance via email and text. You may also visit the Client Hub to view the upcoming schedule. Expect the team to arrive within a 30-minute window of the scheduled time. If the team's arrival fluctuates more than this, we will reach out to let you know.
  • First Cleans
    First cleans often take longer than an ongoing clean as we tackle any areas that may need extra attention.
  • Cleaning Day Prep
    The more you're able to tidy and put away items, the more time we will have to clean. If you'd like to request add-ons to a visit, please contact us at least 3 days in advance.
  • Insured & Bonded
    We do our best to take care of your home, but accidents happen. In the event of damage to your home or your items, Molly or Simone will reach out to you to make it right. Z Green Cleaning, Inc. is insured and bonded.
  • Feedback
    Whether it's praise or constructive, we want to hear from our clients! If something was missed on a visit, please let us know within 48 hours so we can find a way to make it right.
  • Frequency
    Cleans can be scheduled for every 1, 2 or 4-weeks. You can adjust your frequency throughout the year if needed.
  • Things We Don't Clean
    We are not equipped to deal with the following items: diaper pails, blinds, litter boxes, animal waste, or bug/pest infestations. Additionally, we do not move heavy furniture, make/change sheets on top bunk beds, nor do we offer carpet cleaning (beyond vacuuming).
  • Windows
    By request we clean interior windows within reach of a 2' step stool. You may also request interior and exterior glass doors to be cleaned. We do not clean exterior glass if it is raining or below 50F.
  • Dumping Mop Water
    We use warm water and Sal's Suds liquid soap to clean your floors. Sal's Suds is biodegradable, when dumped into the ground, which gives it an opportunity to break down. Dumping it straight into a gutter or storm drain is harder on the ecosystem and not recommended. Sal's Suds will not harm your grass, plants, or pets.
  • Inclement Weather
    For the safety of our team, we ask that clients keep the access pathway to their home free of snow and ice. In the case of inclement weather, we will be in touch to either delay your cleaning time, reschedule, or cancel.
  • Holidays
    We do not work on following dates: Memorial Day, July 4 and 5, Labor Day, Thanksgiving and the day after, and December 23-26, 12/31, 1/1. We will do our best to reschedule visits that fall on a holiday to earlier/later in the week.
  • Pets
    Our team is comfortable working around pets. However, if your pet is aggressive in any way, please have them kenneled or at day-care to ensure the safety of our team.
  • Covid Protocols
    As of 5/2/22 we are not masking during cleaning, unless by special request. If you or anyone in your household is under the weather please reschedule.
  • Service Area
    We serve clients in the following zip codes: 55112, 55113, 55126, 55127, 55014. (We do not complete cleanings in apartment buildings.)
  • Training
    Our training is done on the job, usually by adding a 3rd, new person to the job to observe and practice. If a teammate trains in your home, you will not be charged for their man hours.
  • Quality Checks
    One of our staff may arrive near the end of your clean to check over the work of the team. This helps us maintain high-quality service for you. You will not be charged for this service.
"I love that my house smells clean, not like chemicals. The cleaners are kind, thoughtful, careful, and always do a great job!"
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