We bill by the man-hour (number of cleaners x length of visit). Rates are charged from when the cleaners enter the house until they exit. We have a 3 man-hour minimum per visit. Our training is done on the job, usually by adding a 3rd, new person to the job to observe and practice. If a teammate trains in your home, you will not be charged for their man hours.

Invoices are sent via email on the 1st of each month for services completed the previous month. You may pay via Venmo, Zelle, credit card, ACH, or by mailing a check. At any time you may log into the Jobber Client Hub to access your invoice history. 

We require 24-hour notice if you need to cancel or reschedule. A 1 man-hour fee will be charged for cancellations that occur less than 24 hours before your scheduled clean.​ If we arrive to your home and are unable to enter or you cancel upon our arrival, you will be billed for the full cleaning.

We do not work on following dates: Memorial Day, July 4 and 5, Labor Day, Thanksgiving and the day after, and December 23-26, 12/31, 1/1. We will do our best to reschedule visits that fall on a holiday to earlier/later in the week.

You will receive an appointment reminder via email 7 days in advance and via text 3 days in advance of your next appointment. You may also visit the Client Hub to view the upcoming schedule. Cleaning visits scheduled more than 2 weeks out should be considered tentative, though it is safe to assume that your frequency and day of the week will not change unless we check with you. Expect the team to arrive within a 30-minute window of the scheduled time (15 minutes early to 15 minutes late). If the team's arrival fluctuates more than this, we will reach out to check with you.

We can use garage key pads, door codes or lock boxes for entry if you are not home on cleaning day. At this time we are not accepting keys for entry. We do not clean in apartment buildings.

The more you're able to tidy and put away items, the more time we will have to clean. Please make sure the kitchen counters and sink are free of dirty dishes before we arrive, and that doors are open to all rooms we are supposed to clean. If you'd like to request add-ons to a visit, please contact us at least 3 days in advance. We know schedules are tight, but due to our work flow, please do not plan to entertain guests or spend significant time in your kitchen or any bathrooms that we clean (for example making a meal or taking a shower) while the cleaners are there.

Please notify us if you are having construction or repairs done on your home so we can assess if we’ll be able to complete your cleaning. 

We know that needs change over time! If you make updates to your house, or just wish to adjust the tasks we complete, reach out to us at any time. If you are majorly updating your checklist, please make changes at least 3 business days before your next visit. 

We strive to maintain a tailored service, but will not be able to accommodate clients who wish to change their checklist for each visit that we complete. 

We bring our own supplies to the job. Our team is trained to use a set list of products and tools, and we have curated our list to be environmentally friendly and effective. You can see the list here.

Our team is comfortable working around pets. However, if your pet is aggressive in any way, please have them kenneled or at day-care to ensure the safety of our team. 

For the safety of our team, we ask that clients keep the access pathway to their home free of snow and ice. In the case of inclement weather, we will be in touch to either delay your cleaning time, reschedule, or cancel.

In order to protect ourselves and your homes we do not answer the door for clients. All cleaners have passed a background check and completed in-person interviews and on the job training before they are allowed to work in your homes unsupervised. Please store any firearms or weapons in a secure, locked location. 

We do our best to take care of your home, but accidents happen. In the event of damage to your home or your items, Molly or Simone will reach out to you to make it right. Z Green Cleaning, Inc. is insured and bonded.