FAQ

Service Area

We are currently accepting new clients in the following zip codes: 55112, 55113, 55126, 55127.

Covid Protocols

As of 5/2/22 we are not masking during cleaning, unless by special request.

If you're able to be out of the house on cleaning day that is ideal. However, if that's not possible, we ask that you remain in a room that won't be cleaned or switch areas with the cleaners as they're working. If you or anyone in your household is under the weather please reschedule.

Insured & Bonded

We do our very best to take care of your home, but accidents can happen. In the event of damage to your home or your items, the team will contact Molly who will reach out to you to make it right.

Z Green Cleaning, Inc. is insured and bonded.

Reminders

Our scheduling software, Jobber, sends appointment reminders 3 days in advance via email and text. You may also visit the Client Hub at any time to view the upcoming schedule. You can expect the team to arrive within a 30-minute window of the scheduled time. If we are running early/late, Molly will send a text to let you know.

Entry

We can use garage or door codes for entry if you are not home on cleaning day. At this time we are not accepting keys for entry or completing cleans at apartment buildings.

Frequency

Cleans can be scheduled for every 1, 2 or 4-weeks. We understand that cleaning needs fluctuate, so you're welcome to adjust your frequency throughout the year if needed.

 

We also provide move-in and move-out cleaning assistance for current and prospective, regular clients.

Payment

Invoices are sent via email on the 1st of each month for services completed the previous month.

 

You may pay via credit card, Venmo, Zelle, or by mailing a check. At any time you may log into the Jobber Client Hub to access your invoice history.

Holidays

We typically do not work on following dates: the afternoon of New Years Eve, New Years Day, Memorial Day, July 4 and 5, Labor Day, Thanksgiving and the day after, and December 23-26.

 

We will do our best to reschedule visits that fall on a holiday to earlier in the week.

Feedback

Whether it's praise or constructive, we want to hear from our clients! We'd appreciate knowing of any ways we can serve you better. If something was missed on a visit, please let us know within 48 hours so we can find a way to make it right! Either by arranging a time to stop back and ensure a job well done or assess a discount.

Things We Don't Clean

We are not equipped to deal with the following items: diaper pails, metal blinds, litter boxes, animal waste, bug/pest infestations. Additionally, we do not move heavy furniture, nor do we offer carpet cleaning (beyond vacuuming).

Minimum

We have a three man-hour minimum for cleaning visits. 

Clients are charged hourly, since every house fluctuates in its cleanliness and tidyness upon our arrival. This insures clients are charged fairly and cleaners are paid fairly. Hourly rates begin when the cleaners enter the home and end when they exit; this includes a couple of minutes at the beginning and end for set up and packing up. 

Cleaning Day Prep

The more you're able to tidy and put away items, the more time we will have to clean. If you'd like to request add-on's to a visit, please contact us at least 3 days in advance.

First Cleans

First cleans often take longer than an ongoing clean as we tackle any areas that may need extra attention.

Gratuity

A gratuity for every visit isn't expected. However, if you wish to leave a tip after an exceptional clean or around the holidays, you may leave cash out with a note on cleaning day or send via Venmo to @zgreencleaning with a note describing who it is for and Molly will pass it along!

Cleaning Team

We typically work in pairs on cleaning day. Each team member has come highly recommended, passed a background check and has been trained in on our cleaning method. As a team we are committed to hard work, integrity and confidentiality! 

 

Click here to get to know the team!

Z Green cleaners are paid a livable wage, reimbursed for mileage, and provided with supplies.

Cancellation Policy

Life is variable, we get that! We require 24 hours notice if you need to cancel or reschedule. A $42 fee will be charged to your account for cancellations that occur less than 24 hours before your scheduled clean.

If we arrive to your home and are unable to enter or you cancel upon our arrival, you will be billed for the full cleaning.

Pets

Our team is comfortable working around pets. However, if your pet is aggressive in any way, we recommend that you have them kenneled or at day-care, etc. to ensure the safety of our team. If you don’t plan on being home when we arrive, please let us know how to appropriately handle interacting with your pet(s).

Winter Weather

For the safety of our team, we ask that clients keep the access pathway to their home free of snow and ice. In the case of inclement weather, we will be in touch to either delay your cleaning time, reschedule, or cancel.